/* პრობლემების ჟურნალი — დიზაინი A (მუქი), დესკტოპი + მობილური */
:root{
  --bg:#131415; --panel:#171819; --surface:#1c1c1d; --surface2:#202123; --hover:#1f2022; --sel:#232427;
  --border:#26272a; --border2:#2f3032; --border3:#36383b;
  --text:#dce0e7; --strong:#f3f4f4; --body:#c9ccd1; --muted:#a0a4ab; --muted2:#8b9099; --faint:#6b7078;
  --red:#f45f62; --red-bg:#2a1718; --red-bd:#5a2b2d; --red-tx:#f6a3a4;
  --amber:#f5a524; --amber-bg:#2a2112; --amber-bd:#5a4520; --amber-tx:#f3c77a;
  --green:#30bb54; --green-bg:#14251a; --green-bd:#25502f; --green-tx:#8fdca3;
  --blue:#6e8efb; --blue-bg:#161c30; --blue-bd:#2c3a66; --blue-tx:#aebdfc;
  --gray:#8b9099;
  --twin:#08090a;
  --font:'Noto Sans Georgian','Inter',system-ui,sans-serif;
  --num:'Inter','Noto Sans Georgian',system-ui,sans-serif;
  --r:8px; --hdr:60px;
}
*{box-sizing:border-box}
html,body{margin:0;height:100%;background:var(--bg);color:var(--text);font:400 14px/20px var(--font);-webkit-font-smoothing:antialiased}
button,input,select,textarea{font:inherit;color:inherit}
a{color:var(--blue-tx)}
a.btn{text-decoration:none}
.boot{display:grid;place-items:center;height:100vh;color:var(--muted)}
.num{font-family:var(--num);font-variant-numeric:tabular-nums}
.muted{color:var(--muted)} .faint{color:var(--faint)} .strong{color:var(--strong)}
svg.i{width:15px;height:15px;flex:none;stroke:currentColor;fill:none;stroke-width:1.6;stroke-linecap:round;stroke-linejoin:round}
.sr{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}

/* --- buttons --- */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;height:36px;padding:0 14px;border-radius:var(--r);border:1px solid var(--border3);background:transparent;color:var(--body);cursor:pointer;white-space:nowrap;font-weight:500}
.btn:hover{background:var(--hover);color:var(--strong)}
.btn:focus-visible,.icon-btn:focus-visible,.tab:focus-visible,.card:focus-visible{outline:2px solid var(--blue);outline-offset:1px}
.btn.primary{background:#e3e5e9;border-color:#e3e5e9;color:#131415;font-weight:600}
.btn.primary:hover{background:#fff}
.btn.danger{color:var(--red-tx);border-color:var(--red-bd)}
.btn.ok{color:var(--green-tx);border-color:var(--green-bd)}
.btn.sm{height:30px;padding:0 10px;font-size:13px}
.btn[disabled]{opacity:.45;pointer-events:none}
.icon-btn{width:36px;height:36px;display:inline-grid;place-items:center;border-radius:var(--r);border:1px solid var(--border2);background:var(--surface);color:var(--body);cursor:pointer}
.icon-btn:hover{color:var(--strong);background:var(--surface2)}

/* --- pills / dots --- */
.dot{width:7px;height:7px;border-radius:99px;display:inline-block;flex:none;background:var(--gray)}
.dot.urgent{background:var(--red)} .dot.normal{background:var(--amber)} .dot.low{background:var(--gray)} .dot.ok{background:var(--green)} .dot.blue{background:var(--blue)}
.pill{display:inline-flex;align-items:center;gap:5px;height:22px;padding:0 8px;border-radius:6px;font-size:12px;line-height:16px;border:1px solid var(--border3);color:var(--muted);white-space:nowrap;background:transparent}
.pill svg.i{width:12px;height:12px}
.pill.red{background:var(--red-bg);border-color:var(--red-bd);color:var(--red-tx)}
.pill.amber{background:var(--amber-bg);border-color:var(--amber-bd);color:var(--amber-tx)}
.pill.green{background:var(--green-bg);border-color:var(--green-bd);color:var(--green-tx)}
.pill.blue{background:var(--blue-bg);border-color:var(--blue-bd);color:var(--blue-tx)}
button.pill{cursor:pointer}

/* --- shell --- */
.shell{display:flex;flex-direction:column;height:100vh;height:100dvh}
header.top{height:var(--hdr);flex:none;display:flex;align-items:center;gap:16px;padding:0 20px;border-bottom:1px solid var(--border);background:var(--bg);position:relative;z-index:5}
.brand{display:flex;align-items:center;gap:10px;min-width:232px;font-weight:600;font-size:15px;color:var(--strong)}
.counters{display:flex;gap:8px;overflow-x:auto;scrollbar-width:none}
.counters::-webkit-scrollbar{display:none}
.counter{display:flex;align-items:center;gap:8px;height:36px;padding:0 12px;border-radius:var(--r);background:var(--surface);border:1px solid var(--border2);cursor:pointer;white-space:nowrap;flex:none}
.counter b{font:600 15px/21px var(--num);color:var(--strong)}
.counter span{font-size:12px;color:var(--muted)}
.counter.red b{color:var(--red)} .counter.amber b{color:var(--amber)} .counter.green b{color:var(--green)}
.counter.on{border-color:var(--muted2)}
.top .spacer{flex:1}
.scan{display:flex;align-items:center;gap:8px;font-size:13px;color:var(--muted);white-space:nowrap}
.scan b{font:600 14px var(--num);color:var(--strong)}
.scan.stale{height:36px;padding:0 12px;border-radius:var(--r);background:var(--red-bg);border:1px solid var(--red-bd);color:var(--red-tx)}
.scan.stale b{color:var(--red-tx)}
.avatar{width:34px;height:34px;border-radius:99px;display:grid;place-items:center;background:var(--surface2);border:1px solid var(--border2);font-size:12px;font-weight:600;color:var(--body);cursor:pointer}
.menu{position:absolute;top:54px;right:16px;min-width:220px;background:var(--panel);border:1px solid var(--border2);border-radius:10px;padding:6px;box-shadow:0 12px 40px rgba(0,0,0,.5);z-index:30}
.menu.left{left:16px;right:auto}
.menu a,.menu button{display:flex;align-items:center;gap:10px;width:100%;padding:8px 10px;border-radius:6px;border:0;background:none;color:var(--body);text-decoration:none;cursor:pointer;text-align:left}
.menu a:hover,.menu button:hover,.menu a.on{background:var(--surface2);color:var(--strong)}
.menu hr{border:0;border-top:1px solid var(--border);margin:6px 0}
.menu .who{padding:8px 10px;font-size:12px;color:var(--muted)}

/* --- queue layout --- */
.work{flex:1;display:grid;grid-template-columns:432px minmax(0,1fr) 416px;min-height:0}
.col{min-height:0;display:flex;flex-direction:column}
.col.list{border-right:1px solid var(--border)}
.col.twin{border-left:1px solid var(--border);padding:16px;overflow:auto}
.list-head{padding:12px 16px 8px;display:flex;align-items:center;gap:2px}
.tab{height:32px;padding:0 10px;border-radius:var(--r);border:0;background:none;color:var(--muted);cursor:pointer;display:inline-flex;gap:8px;align-items:center}
.tab .num{color:var(--faint)}
.tab.on{background:var(--surface2);color:var(--strong);font-weight:600}
.tab.on .num{color:var(--muted)}
.list-head .grow{flex:1}
.list-sub{padding:0 20px 6px;font-size:12px;color:var(--faint);display:flex;gap:8px;align-items:center}
.search{display:flex;gap:8px;padding:0 16px 8px}
.search input{flex:1}
.cards{flex:1;overflow:auto;padding:0 8px 12px}
.card{display:block;width:100%;text-align:left;padding:10px 12px 11px 14px;margin:2px 0;border-radius:var(--r);border:1px solid transparent;background:none;cursor:pointer;color:inherit}
.card:hover{background:var(--hover)}
.card.on{background:var(--sel);border-color:var(--border3)}
.card .r1{display:flex;align-items:center;gap:8px;min-width:0}
.card .st{font-weight:600;color:var(--strong);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;min-width:0}
.card .age{margin-left:auto;display:flex;align-items:center;gap:5px;font:500 12px var(--num);color:var(--muted);white-space:nowrap;flex:none}
.card .age.over{color:var(--red)}
.card .r2{display:flex;align-items:center;gap:8px;margin-top:3px;padding-left:15px;color:var(--body);min-width:0}
.card .r2 .txt{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;min-width:0;flex:1}
.card .r2 .cat{color:var(--muted)}
.card .r2 .ic{display:flex;gap:6px;color:var(--faint);flex:none;font:500 12px var(--num);align-items:center}
.card .r2 .ic svg.i{width:13px;height:13px}
.card .flags{display:flex;flex:none}
.empty{padding:40px 24px;text-align:center;color:var(--faint)}
.empty b{display:block;color:var(--muted);font-weight:500;margin-bottom:4px}

/* --- detail --- */
.col.detail{overflow:auto}
.d-head{padding:20px 24px 18px;border-bottom:1px solid var(--border)}
.d-row{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.d-title{font-size:20px;line-height:28px;font-weight:600;color:var(--strong);margin:12px 0 8px}
.d-meta{display:flex;gap:6px 18px;flex-wrap:wrap;color:var(--body);font-size:13px}
.d-meta .m{display:flex;align-items:center;gap:6px}
.d-meta .m svg.i{color:var(--muted)}
.d-times{display:flex;gap:6px 22px;flex-wrap:wrap;margin-top:10px;font-size:13px;color:var(--muted)}
.d-times b{font:600 13px var(--num);color:var(--strong);margin-left:6px}
.d-open{margin-left:auto;font-size:13px;color:var(--muted)}
.d-open b{font:600 14px var(--num);color:var(--strong);margin-left:6px}
.d-open.over b{color:var(--red)}
.d-actions{display:flex;gap:8px;flex-wrap:wrap;margin-top:16px}
.assign{display:flex;gap:8px;margin-top:16px;flex-wrap:wrap}
.assign .sel{flex:1;min-width:220px}
.d-banners .banner{margin:14px 0 0}
.banner{margin:16px 24px 0;padding:12px 14px;border-radius:10px;border:1px solid;display:flex;gap:12px;align-items:flex-start}
.banner .b-body{flex:1;min-width:0}
.banner .b-title{font-weight:600}
.banner .b-q{margin-top:4px;color:var(--body)}
.banner .b-act{display:flex;gap:8px;margin-top:10px;flex-wrap:wrap}
.banner.blue{background:var(--blue-bg);border-color:var(--blue-bd)} .banner.blue .b-title{color:var(--blue-tx)}
.banner.amber{background:var(--amber-bg);border-color:var(--amber-bd)} .banner.amber .b-title{color:var(--amber-tx)}
.banner.green{background:var(--green-bg);border-color:var(--green-bd)} .banner.green .b-title{color:var(--green-tx)}
.banner.gray{background:var(--surface);border-color:var(--border2)}
.chat-head{display:flex;align-items:center;gap:8px;padding:16px 24px 6px;font-size:13px;color:var(--muted);white-space:nowrap}
.chat-head>span:nth-child(2){overflow:hidden;text-overflow:ellipsis;min-width:0}
.chat-head .grow{flex:1}
.msgs{padding:4px 24px 32px}
.msg{display:grid;grid-template-columns:28px 1fr;gap:10px;margin-top:14px}
.msg .av{width:28px;height:28px;border-radius:99px;background:var(--surface2);border:1px solid var(--border2);display:grid;place-items:center;font-size:11px;font-weight:600;color:var(--muted)}
.msg .mh{display:flex;gap:8px;align-items:baseline;min-width:0}
.msg .mh b{color:var(--strong);font-weight:600;white-space:nowrap}
.msg .mh .who{font-size:12px;color:var(--faint);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;min-width:0}
.msg .mh .t{margin-left:auto;font:500 12px var(--num);color:var(--muted);flex:none}
.bubble{margin-top:6px;padding:10px 14px;border-radius:10px;background:var(--surface);border:1px solid var(--border2);color:var(--text);white-space:pre-wrap;overflow-wrap:anywhere;max-width:440px}
.bubble.hint{border-color:var(--blue-bd);background:var(--blue-bg)}
.bubble .quote{display:block;border-left:2px solid var(--border3);padding-left:8px;margin-bottom:6px;color:var(--muted);font-size:13px}
.media{display:flex;flex-wrap:wrap;gap:8px;margin-top:8px}
.media img{max-width:280px;max-height:220px;border-radius:8px;border:1px solid var(--border2);display:block;cursor:zoom-in;background:var(--surface2)}
.media video{max-width:320px;max-height:240px;border-radius:8px;border:1px solid var(--border2);background:#000}
.media audio{width:280px;height:40px}
.media a.file{display:inline-flex;gap:6px;align-items:center;padding:6px 10px;border:1px solid var(--border2);border-radius:8px;font-size:13px;text-decoration:none;color:var(--body)}
.log{padding:0 24px 32px;font-size:12px;color:var(--faint)}
.log summary{cursor:pointer;color:var(--muted);padding:8px 0}
.log li{margin:3px 0}

/* --- twin column --- */
.tw-title{display:flex;align-items:center;gap:8px;font-weight:600;color:var(--strong);margin:4px 0 10px}
.tw-box{position:relative;height:300px;border-radius:10px;border:1px solid var(--border2);background:var(--twin);overflow:hidden}
.tw-box canvas{display:block}
.tw-box .tw-msg{position:absolute;inset:0;display:grid;place-items:center;text-align:center;padding:24px;color:var(--faint);font-size:13px}
.tw-tools{position:absolute;right:8px;bottom:8px;display:flex;gap:4px}
.tw-tools button{height:26px;padding:0 9px;border-radius:6px;border:1px solid var(--border2);background:rgba(19,20,21,.85);color:var(--muted);font-size:12px;cursor:pointer}
.tw-tools button.on{color:var(--strong);border-color:var(--muted2)}
.legend{display:flex;gap:14px;flex-wrap:wrap;margin:10px 0 14px;font-size:12px;color:var(--muted)}
.legend span{display:flex;gap:6px;align-items:center}
.side-h{font-size:13px;color:var(--muted);margin:12px 0 6px}
.mini{display:block;width:100%;text-align:left;padding:10px 0;border:0;border-top:1px solid var(--border);background:none;color:inherit;cursor:pointer}
.mini:hover .mt{color:var(--strong)}
.mini .mt{display:flex;gap:8px;align-items:center;font-weight:600;color:var(--text)}
.mini .mt .age{margin-left:auto;font:500 12px var(--num);color:var(--muted)}
.mini .ms{color:var(--muted);font-size:13px;padding-left:15px}
.side-note{border-top:1px solid var(--border);padding-top:12px;margin-top:4px;font-size:13px;color:var(--muted)}
.twin-inline{display:none}

/* --- forms --- */
input[type=text],input[type=email],input[type=password],input[type=search],input[type=number],input[type=datetime-local],select,textarea{
  height:36px;padding:0 10px;border-radius:var(--r);border:1px solid var(--border3);background:var(--surface);color:var(--strong);width:100%;min-width:0}
textarea{height:auto;min-height:72px;padding:8px 10px;resize:vertical}
input:focus,select:focus,textarea:focus{outline:none;border-color:var(--muted2)}
select{appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%23a0a4ab' stroke-width='2'%3E%3Cpath d='M6 9l6 6 6-6'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 10px center;padding-right:30px}
label.f{display:block;margin-bottom:12px}
label.f>span{display:block;font-size:12px;color:var(--muted);margin-bottom:5px}
.checks{display:flex;flex-wrap:wrap;gap:6px}
.checks label{display:inline-flex;gap:6px;align-items:center;padding:5px 9px;border:1px solid var(--border2);border-radius:6px;font-size:13px;cursor:pointer}
.checks input{accent-color:#e3e5e9}
.err{color:var(--red-tx);font-size:13px;margin-top:8px;min-height:18px}

/* --- modal --- */
.overlay{position:fixed;inset:0;background:rgba(0,0,0,.6);display:grid;place-items:center;z-index:50;padding:16px}
.modal{width:min(520px,100%);max-height:calc(100dvh - 32px);overflow:auto;background:var(--panel);border:1px solid var(--border2);border-radius:12px;padding:20px}
.modal.wide{width:min(720px,100%)}
.modal h3{margin:0 0 4px;font-size:17px;color:var(--strong)}
.modal .sub{color:var(--muted);font-size:13px;margin-bottom:16px}
.modal .foot{display:flex;gap:8px;justify-content:flex-end;margin-top:16px;flex-wrap:wrap}
.pick{display:flex;flex-direction:column;gap:6px;max-height:340px;overflow:auto}
.pick button{display:flex;flex-direction:column;align-items:flex-start;gap:2px;text-align:left;padding:10px 12px;border-radius:8px;border:1px solid var(--border2);background:var(--surface);cursor:pointer;color:var(--text)}
.pick button:hover,.pick button.on{border-color:var(--muted2);background:var(--surface2)}
.pick button small{color:var(--muted)}
.lightbox{position:fixed;inset:0;background:rgba(0,0,0,.9);display:grid;place-items:center;z-index:60;cursor:zoom-out}
.lightbox img{max-width:96vw;max-height:92vh;border-radius:6px}

#toast{position:fixed;left:50%;bottom:24px;transform:translateX(-50%);background:#e3e5e9;color:#131415;padding:10px 16px;border-radius:8px;font-weight:500;opacity:0;pointer-events:none;transition:opacity .2s;z-index:70;max-width:90vw}
#toast.show{opacity:1}
#toast.bad{background:var(--red);color:#fff}

/* --- pages --- */
.page{flex:1;overflow:auto;padding:24px}
.page-in{max-width:1180px;margin:0 auto}
.page h1{font-size:20px;margin:0 0 4px;color:var(--strong)}
.page .lead{color:var(--muted);margin:0 0 20px}
.toolbar{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin-bottom:16px}
.toolbar select,.toolbar input{width:auto;min-width:160px}
.kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:24px}
.kpi{background:var(--panel);border:1px solid var(--border);border-radius:10px;padding:14px 16px}
.kpi .k{font-size:13px;color:var(--muted)}
.kpi .v{font:600 26px/34px var(--num);color:var(--strong);margin-top:6px}
.kpi .s{font-size:12px;color:var(--faint);margin-top:2px}
.kpi .v.red{color:var(--red)}
.sect{margin:0 0 28px}
.sect h2{font-size:15px;margin:0 0 10px;color:var(--strong);display:flex;align-items:center;gap:10px}
.tbl-wrap{overflow:auto;border:1px solid var(--border);border-radius:10px}
table.t{width:100%;border-collapse:collapse;font-size:13px}
table.t th{text-align:left;font-weight:500;color:var(--muted);padding:9px 12px;border-bottom:1px solid var(--border);background:var(--panel);white-space:nowrap;position:sticky;top:0}
table.t td{padding:9px 12px;border-bottom:1px solid var(--border);vertical-align:top}
table.t tr:last-child td{border-bottom:0}
table.t td.n,table.t th.n{text-align:right;font-family:var(--num);font-variant-numeric:tabular-nums;white-space:nowrap}
table.t tr.click{cursor:pointer} table.t tr.click:hover td{background:var(--hover)}
.tabs-line{display:flex;gap:4px;border-bottom:1px solid var(--border);margin-bottom:16px;overflow-x:auto}
.tabs-line .tab{border-radius:6px 6px 0 0}
.code{font-family:ui-monospace,Menlo,monospace;font-size:12px;background:var(--surface);border:1px solid var(--border2);border-radius:6px;padding:8px 10px;word-break:break-all}
.msg-row{display:grid;grid-template-columns:72px 1fr auto;gap:12px;padding:10px 12px;border-bottom:1px solid var(--border);align-items:start}
.msg-row .t{font:500 12px var(--num);color:var(--muted)}
.msg-row .who{font-size:12px;color:var(--faint)}
.msg-row .txt{white-space:pre-wrap;overflow-wrap:anywhere;margin-top:2px}
.msg-row .acts{display:flex;gap:6px;flex-wrap:wrap;justify-content:flex-end}

/* login */
.login{min-height:100vh;display:grid;place-items:center;padding:16px}
.login form{width:min(380px,100%);background:var(--panel);border:1px solid var(--border);border-radius:14px;padding:28px}
.login h1{font-size:18px;margin:12px 0 4px;color:var(--strong)}
.login p{color:var(--muted);margin:0 0 20px;font-size:13px}

/* --- tablet: twin moves into detail --- */
@media (max-width:1279px){
  .work{grid-template-columns:380px minmax(0,1fr)}
  .col.twin{display:none}
  .twin-inline{display:block;margin:16px 24px 0}
  .brand{min-width:0}
  .scan .lbl{display:none}
}
/* --- phone: list OR detail --- */
@media (max-width:799px){
  :root{--hdr:auto}
  header.top{flex-wrap:wrap;gap:8px;padding:10px 12px}
  .brand{order:1;flex:1;font-size:14px}
  .scan{order:2}
  .top .spacer{display:none}
  .top .icon-btn.more{order:3}
  .avatar{order:4}
  .counters{order:5;width:100%}
  .counter{height:32px;padding:0 10px}
  .work{display:block;overflow:hidden;position:relative}
  .col.list,.col.detail{position:absolute;inset:0}
  .col.list{border-right:0}
  .col.detail{display:none;background:var(--bg)}
  .work.show-detail .col.detail{display:block}
  .work.show-detail .col.list{display:none}
  .back{display:inline-flex !important}
  .d-head{padding:14px 16px}
  .d-title{font-size:18px;line-height:25px}
  .d-open{margin-left:0}
  .assign .sel{min-width:0;flex-basis:100%}
  .assign .btn{flex:1}
  .d-actions{display:grid;grid-template-columns:1fr 1fr}
  .d-actions .btn{padding:0 8px}
  .list-head{padding:10px 8px 6px}
  .list-head .tab{padding:0 8px;font-size:13px}
  #search-btn{display:none}
  .twin-inline{margin:12px 16px 0}
  .chat-head{padding:14px 16px 4px}
  .msgs{padding:4px 16px 24px}
  .bubble{max-width:100%}
  .media img,.media video{max-width:100%}
  .media audio{width:100%}
  .page{padding:16px}
  .kpis{grid-template-columns:repeat(2,minmax(0,1fr))}
  .kpi .v{font-size:22px}
  .msg-row{grid-template-columns:1fr}
  .msg-row .acts{justify-content:flex-start}
  .toolbar select,.toolbar input{flex:1;min-width:0}
  .card{padding:12px 10px 12px 12px}
}
.back{display:none}